FEB 2026 — NOW
Customer Support Engineer II
Fivetran India Pvt. Ltd. · Bengaluru / RemoteAdvanced support for data integration, connector troubleshooting, secure networking, customer escalations, and incident coordination.
CUSTOMER ENGINEERING / DATA SYSTEMS
I make complex
systems make sense.
I’m Subrahmanya, a customer support engineer working across data integration, enterprise troubleshooting, and production reliability. I bring an engineer’s curiosity to every problem—and a personal interest in markets and investing.
SIGNAL / SYSTEMS
DATA IN MOTION
MARKET CURIOSITY
14.96° N
74.72° E
74.72° E
6+years in technical support
400+Fivetran connectors investigated
100%CSAT for 12 consecutive months
20%response-time reduction in SAP support
01ABOUT
Technical depth.
Human clarity.
My work sits where customer problems meet the systems behind them.
Over six years, I’ve worked through financial production support, SAP integration environments, and modern data movement workflows. Today at Fivetran, I help enterprise teams investigate connector behavior, replication issues, secure connectivity, and escalations.
The thread across those roles is steady problem solving: make the issue understandable, find the next useful signal, communicate clearly, and follow through. I’m also a founder, active in agriculture and community work, and continually curious about how systems work.
↳Remote-friendly by preference, based in Karnataka, India.
02EXPERIENCE
A career built around
keeping systems moving.
Support engineering across data platforms, enterprise integration, and production operations.
JAN 2024 — FEB 2026
Customer Support Engineer I
Fivetran India Pvt. Ltd. · Bengaluru / RemoteResolved customer issues across Fivetran connectors and secure data replication systems, working with engineering teams on product feedback.
- Resolved 70+ support tickets per month.
- Investigated issues across 400+ connectors.
- Maintained 100% CSAT for 12 consecutive months.
APR 2022 — JAN 2024
Product Support Engineer
SAP Labs India via R-Labs · Bengaluru / RemoteSupported SAP PI, NetWeaver XI/PI/PO, and enterprise integration environments.
- Managed 130+ support components.
- Contributed to queue improvements associated with a 20% response-time reduction.
FEB 2020 — DEC 2021
Production Support Analyst
Tata Consultancy Services · Deutsche Bank environmentMonitored financial data warehouse systems and supported incident investigation, recovery coordination, and recurring-issue reporting.
DEC 2022 — PRESENT
Founder & Entrepreneur
Rebelbee Enterprise (OPC) Private LimitedFounded a company incorporated under the Companies Act, 2013. Business work included DTF-printed T-shirts sold through Amazon and Flipkart, 3D-printed human miniatures, and small school projects. The venture is currently non-operational and closure is in progress.
03TECH & SYSTEMS
The systems I
work across.
A practical toolkit shaped by customer cases, production support, and enterprise integration work.
Data integration
Fivetran · ETL · data replication · connector troubleshooting · API integration · dbt ecosystem
Warehouses & data platforms
Snowflake · BigQuery · Redshift · Databricks
Enterprise systems
SAP PI · NetWeaver XI/PI/PO · SQL · MySQL · Oracle SQL
Connectivity & operations
Private Links · SSH tunnels · proxy agents · firewall setup · Control-M · monitoring
Customer engineering
Zendesk · ServiceNow · Jira · Confluence · incident coordination · documentation · product feedback
+
Earlier academic exposure includes Java, C, C++, Python, and HTML. Current proficiency has not been confirmed.
04MARKETS & INVESTING
PERSONAL INTEREST
Curious about
the markets.
I enjoy trading and investing. It’s a personal interest alongside my engineering career, and a reason I’m drawn to the way data, signals, and decisions connect.
This portfolio doesn’t claim an automated trading system, quantitative strategy, or verified investment track record.
MARKET CURIOSITY PERSONAL
DATA · CONTEXT · DECISIONSILLUSTRATIVE VISUAL
05SELECTED WORK
Built, explored,
and learned from.
Engineering projects, community work, and a founder chapter—told with the detail available.
ENG / 01
Humanoid Robot AJIT 2.0
A robotics project recognized at E2-Festa 2018 in South Korea and at KLE Technological University’s Open House.
Project notes
Received a Participation Prize at the Global Capstone Design Fair (E2-Festa 2018) and first prize at the KLE Technological University Open House exhibition. The specific technical contribution and build details are not documented in the profile.
ENG / 02Engineering experiments
Academic projects across autonomous systems, motion, automation, and biomedical concepts.
Project list
- Autonomous Unmanned Aerial Vehicle
- Double pendulum motion interpolation
- Automatic metal and non-metal sorting machine
- Cost-effective gel electrophoresis device
- Sleep apnea prediction software
Project descriptions, tools, and individual contributions are not available in the source profile.
ON SITE
TEMPLETemple restoration & community work
I serve as a director at Gopalakrishna Temple and am involved in its community context. The specific restoration tasks and outcomes are not detailed here.
Project context
Earlier notes identify preservation, restoration planning, fundraising, and infrastructure as initiative areas. The exact responsibilities, dates, and delivered work should be confirmed before publishing a more detailed case study.
Rebelbee Enterprise
My first founder experience, spanning company incorporation and early product exploration.
Founder notes
Work included DTF-printed T-shirts sold through Amazon and Flipkart, 3D-printed human miniatures, and small school projects. The venture is non-operational and closure is in progress.
The experience taught me to evaluate priorities, resources, and what it takes to sustain an operation.
Markets, signals & curiosity
I enjoy trading and investing. No published quantitative strategy or automated trading system is claimed here.
Interest note
This is a personal interest, not an investment track record or financial-advice service. The chart artwork is illustrative and does not display live data.
No items in this category yet.
06BEYOND THE SCREEN
Grounded in people,
place, and curiosity.
A little context from the things I stay involved in outside technical support.
AGRICULTURE01 / FARM
Active in agriculture
I’m involved in farming, with arecanut and banana as the main crops, alongside black pepper and coconut.
ANIMALS02 / PETS
Dogs, cats & a fish pond
Animals are a big part of my life. I love caring for dogs and cats, and keeping a fish pond.
TRAVEL03 / TRAVEL
Mexico & Thailand
International trips have taken me to Mexico and Thailand, adding new places and perspectives to the journey.
07CONTACT
HAVE A COMPLEX PROBLEM TO UNTANGLE?
Let’s find the
useful signal.
For customer engineering, data integration, or collaboration inquiries, reach out directly.
Email Subrahmanya