SG Agent Dossier

AGENT PROFILE // DATA INFRASTRUCTURE

Subrahmanya Gaonkar

Customer Support Engineer II at Fivetran operating at the intersection of data infrastructure, customer engineering, incident management, automation, and AI-enabled systems thinking.

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AGENT: SUBRAHMANYA GAONKAR
STATUS: ACTIVE
ROLE: CUSTOMER SUPPORT ENGINEER II
ORGANIZATION: FIVETRAN
LOCATION: INDIA
CLEARANCE: DATA INFRASTRUCTURE_
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01 // AGENT PROFILE

Engineer Operating Data Systems

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Professional Dossier

Customer engineering operator for data infrastructure teams.

Results-driven IT professional with over six years of experience in technical support, troubleshooting, customer support, product support, production support, incident handling, SAP integration environments, and modern data integration workflows.

Currently a Customer Support Engineer II at Fivetran India, supporting enterprise customers across connectors, secure networking, replication, endpoint/firewall setups, incidents, and escalations. Background includes SAP PI/PO support, financial production support, and a Bachelor of Engineering in Automation and Robotics.

Location
Yellapur, Karnataka, India
Current Role
Customer Support Engineer II
Organization
Fivetran India Pvt. Ltd.
Financial Track
AMFI Registered Mutual Fund Distributor

02 // MISSION LOG

Operational Experience

Company missions presented as production operations logs with outcomes, systems, and incident context.

MISSION 04

Customer Support Engineer II

Fivetran India Pvt. Ltd. // Bengaluru Remote

Promoted to Customer Support Engineer II, continuing advanced support for data integration, connector troubleshooting, secure networking, customer escalations, and incident coordination.

  • Operate across connector support, replication workflows, endpoint/firewall setup, Private Links, SSH tunnels, and proxy agents.
  • Support enterprise data teams with clear triage, precise communication, and production-minded follow-through.
FivetranETLNetworkingEscalationsData Replication
MISSION 03

Customer Support Engineer I

Fivetran India Pvt. Ltd. // Bengaluru Remote

Resolved customer issues across Fivetran connectors and secure data replication systems while maintaining strong SLA and CSAT performance.

  • Resolved 70+ support tickets per month across low to moderate complexity.
  • Investigated and resolved issues across 400+ Fivetran connectors.
  • Maintained 100% CSAT for 12 consecutive months with consistent positive feedback.
  • Reported product bugs and improvement opportunities through Jira in collaboration with engineering teams.
ZendeskJiraConnectorsCSATCustomer Engineering
MISSION 02

Product Support Engineer

SAP Labs India via R-Labs // Bengaluru Remote

Specialized in SAP PI, SAP NetWeaver XI/PI/PO, and integration environment troubleshooting for enterprise customers.

  • Managed 130+ components, improving queue management and reducing response time by 20%.
  • Created and maintained knowledge base articles and conducted product training sessions.
  • Used ServiceNow for case management, incident resolution, and support workflow discipline.
SAP PI/POServiceNowNetWeaverKnowledge Base
MISSION 01

Production Support Analyst

Tata Consultancy Services // Deutsche Bank Environment

Supported financial production environments with monitoring, debugging, incident handling, and cross-functional recovery coordination.

  • Monitored financial data warehouse systems and helped minimize downtime during incidents.
  • Handled alerts from system, network, application, and database monitoring tools.
  • Maintained Confluence support pages and reported recurring issues for development-level fixes.
Production SupportControl-MMonitoringConfluence

03 // SYSTEMS OPERATED

Data Infrastructure Missions

Operational context for modern data teams, pipeline reliability, and support workflows.

Fivetran
dbt ecosystem
Snowflake
BigQuery
Redshift
Databricks
Private Link
SSH Tunnels
Proxy Agents

04 // TECHNICAL ARSENAL

Command Chips

Data Systems

FivetranETLData ReplicationWarehousingAPI Integration

Automation

MonitoringControl-MProcess ImprovementSupport Automation

Cloud & Networking

Private LinksSSH TunnelsProxy AgentsFirewall SetupAuthentication Basics

Databases

SQLMySQLWarehousesFinancial Data Systems

Observability

ZendeskServiceNowJiraConfluenceStatus Updates

AI Tools

AI-assisted triagePromptingDocumentation draftingLearning workflows

05 // CERTIFICATIONS

Credentials & Education

Education

Bachelor of Engineering in Automation and Robotics, KLE Technological University, Hubballi. CGPA: 8.03.

Pre-University Science, YTSS PU College, Yellapur. Percentage: 85.83%.

06 // KEY ACHIEVEMENTS

Signals Beyond Support

Global Capstone Design Fair

Participated in E2-Festa 2018 in South Korea and received a Participation Prize Award for Humanoid Robot AJIT 2.0.

Open House Project Exhibition

Won First Prize at KLE Technological University, Hubli for Humanoid Robot AJIT 2.0.

Humanoid Workshop

Conducted a “Making of Humanoid” workshop at KLE Technological University, Hubli.

07 // GLOBAL OPERATIONS

Remote-Ready Operator

Operating Mode

Remote-first professional with experience supporting enterprise customers, cross-functional engineering teams, status updates, knowledge base work, and rotational support coverage.

Languages

English FluentKannada FluentHindi IntermediateSanskrit Basic

08 // CONTACT TERMINAL

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Emailsubrahmanyamanigadde@gmail.com LinkedInsubrahmanyagaonkar GitHubsubrahmanyamanigadde WhatsAppStart secure channel Facebooksubrahmanya.manigadde Instagramsubrahmanya_manigadde
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